Wednesday, March 23, 2022

Retail and Banking - Two of the Largest Industries impacted by AI



 Retail and banking are two of the largest industries that will be impacted by artificial intelligence. As for small businesses, sprinkle a little meta verse and you have tons of potential for innovation in marketing and customer assisted purchases. The shift to online shopping contributes considerably to the adoption of AI within retail.

$120 billion by 2025; that is the amount predicted to be spent on artificial intelligence in the United States. Moreover, all 19 U.S. industries profiled in the latest Worldwide Artificial Intelligence Spending Guide from IDC are forecast to deliver AI spending growth of 20% or more, and the U.S. currently accounts for more than half of all AI spending worldwide.

If you are a small organization interested in contact center services, make sure the supplier informs you on how "Augmented Agents" may help evolve your business.

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