What to Expect During Fiber Circuit Installation

 

I would like to explain the process involved in deploying dedicated fiber and what you can expect from the ISP. There may be slight variations in the procedure, so the following is a general summary.

Once you order a dedicated circuit, for example a 100x100 circuit, the ISP will deliver the fiber to your location and a team of field personnel will visit during the installation process.

The first step will involve an Outside Plant Engineer who will assess the best point of entry for the fiber and determine if any additional requirements are necessary from your side.

Next, a construction technician will physically install the fiber. You may or may not see this technician, depending on their need for access to the building.

A third technician will be dispatched to splice the fiber and install the Network Interface Device (NID). Finally, an installation technician will complete the circuit installation. If public IPs are required, the ISP will send them to you prior to the final installation.

As a customer, you are primarily concerned with the "completion date," which is when your service is turned on and billing begins. The splicing is set to occur prior to the installation of the physical circuit.

SOL Communications manages the interaction with the ISP by maintaining regular communication with the ISP's project manager. We also alert your Managed Service Provider (MSP) or IT personnel to any information that may help ensure a smooth installation process. We currently collaborate with 92 MSPs throughout Maine, New Hampshire, Vermont, and Washington. This additional support is provided at no extra cost to you. You simply pay a monthly fee for the circuit, the same as you would if you went directly to the ISP.

Summary:

• Once you order a dedicated fiber circuit (e.g. 100x100), the ISP will deliver fiber to your location and a team of field personnel will visit during the installation process
• An Outside Plant Engineer will assess the best fiber entry point and check for any additional requirements
• A construction technician will install the fiber, you may or may not see them depending on their need for access
• A third technician will splice the fiber and install the Network Interface Device (NID)
• An installation technician will complete the circuit installation, public IPs will be sent if required
• The "completion date" is when your service is turned on and billing begins, with splicing set for a date before the physical circuit installation
• SOL Communications will communicate regularly with the ISP's project manager and inform your MSP or IT staff of any information to ensure a smooth installation process, at no extra cost to you
• You pay a monthly fee for the circuit, the same as you would if you went directly to the ISP.

John@SOLCommunicationsLLC.com