If you want your business to have customers interact with a computer before being connected to a representative, that technology is called IVR - or interactive voice response. This is just the beginning to a new market of artificial voice intelligence. Some businesses may find this to be a helpful addition to your technology toolset.
These voice systems have become so widely used that you've probably found yourself communicating with a virtual assistant over the phone more than you'd like. Although this technology can be frustrating, forcing us to say "customer representative" in many circumstances, when used properly IVRs manage inbound volume to efficiently route the customer to the right department and they are helpful. Through the evolution of this product this will get better to the point where, one day, people will actually prefer IVR over a human. We're obviously not there yet.
Think of the IVR as a collector of data through inquiry that helps with automatically transferring the call to the right department. If your business needs this we can help you find the right IVR solution for your business at no cost to you, and for the same cost as going direct.
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